![]() If the steps above don't work and you are located in any of the following countries: Pakistan, Iran, Oman, Qatar, China, UAE, Saudi Arabia, please contact and provide a description of the issue and a screenshot (If applicable) “Can’t validate server certificate” “System error”Ī 3rd party app is not interfering with Internet Settings “For example, a firewall with strict settings, or another VPN application.” If you are having issues connecting to specific Virtual Location while signed in and able to connect to other virtual locations, please contact and provide us with a description of the issue and screenshot of the error. Sign in using your Elite username and passwordĬonnect and change Virtual Locations to check if this issue is with one virtual location or all virtual locationsĭisconnect Hotspot VPN for few seconds then reconnect (This will allow the app to look for the best server to help you connect) If the steps above don't work and you are located in any of the following countries: Pakistan, Iran, Oman, Qatar, China, UAE, Saudi Arabia, please contact and provide a description of the issue and a screenshot (If applicable) Can’t connect to virtual location In the Hotspot VPN app, tap Settings > Re-install Profileįollow the onscreen instructions to install a new profileĬonnect to a different network (for example, if you were connected to Wi-Fi, try connecting to your mobile data network or another Wi-Fi) You are connected to the internet via Wi-Fi or mobile data networkĪ 3rd party app is not interfering with Internet Settings “For example, a sensitive Firewall or another VPN application.” Can’t Connect I can’t connectīefore troubleshooting, please make sure: If you are signed in to your Elite account and still asked to upgrade, please contact and provide us with a description of the issue and screenshot of the error. Hotspot VPN Account page should display your account Info with account type as Elite and days left. Sign in from Settings > Account > Sign In Open Hotspot VPN App > Settings > Account > Sign Out Please make sure you Restore Purchase from Settings and use the same Apple ID that you used to purchase the subscription to follow the steps.Īfter you Restore Purchase, if the application displays that you are already signed in: ![]() In the text box, state that you’d like a refund and explain the reason Select the appropriate item from the "Choose Problem" dropdown Sign in to your account with the same Apple ID used for the purchaseĬlick "Report a Problem" next to the purchase you’d like to refund Sign in with the same Apple ID associated with the purchaseįrom Account Settings, click "Manage App Subscriptions" Sign In to your Elite account or Create Accountįrom App Store, Tap "Featured" at the bottom of the screen Sign in to iTunes Store with the same Apple ID that you used to purchase the subscription Payment and Subscription Restore purchase\ Activate account
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